SUPPORT
How can we help?
Need help with an LTM Technologies product? We're here to help with installation, licensing, troubleshooting, and other product-related questions.
Get Support
For product support, send us an email at support@ltmtechnologies.com .
When contacting us about a technical issue, including as much relevant information as possible will help us troubleshoot the problem more quickly.
VRViewer Support
For VRViewer support, please include:
- Your VRViewer version
- Your Windows version
- Your VR headset and OpenXR runtime
- A description of the problem
- Steps to reproduce the issue, if possible
- Any relevant error messages or logs
If the issue involves licensing or activation, please include the email address associated with your purchase and the license information requested by support. Do not send your full license key unless specifically requested by LTM Technologies.
Licensing and Purchases
Questions about VRViewer licenses, activation, deactivation, purchases, or billing can also be directed to support@ltmtechnologies.com .
Purchases of VRViewer are processed through our authorized payment provider. For payment-related questions, please include your order information when contacting support.
Before Contacting Support
If you're experiencing a problem with VRViewer, make sure you're running the latest available version and that your VR headset and OpenXR runtime are configured correctly.
We may request additional information, logs, screenshots, or other diagnostic information when necessary to investigate an issue.
Other Questions
For privacy-related requests, please use privacy@ltmtechnologies.com instead.